Privacy Policy

Introduction

TireMaster Ontario ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in person at our facility located at 1425 Main Street, Richmond Hill, Ontario. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a quote or book an appointment for tire services
• Contact us through our website, phone, or email
• Subscribe to our newsletter or promotional communications
• Complete customer feedback forms or surveys
• Visit our facility and provide information for service records

The types of personal information we may collect include:

• Name and contact information (address, phone number, email address)
• Vehicle information (make, model, year, VIN)
• Service history and preferences
• Payment information (processed securely through our payment providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Date and time of your visit

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide tire services and automotive maintenance
• To schedule appointments and manage service requests
• To process payments and maintain service records
• To communicate with you about your services and appointments
• To send promotional materials and service reminders (with your consent)
• To improve our services and customer experience
• To comply with legal and regulatory requirements
• To protect our business interests and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, appointment scheduling systems, or marketing platforms
• Legal Requirements: We may disclose information when required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our customers or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage systems with encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security practices
• Secure payment processing through certified providers

Your Rights and Choices

Under Canadian privacy law, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Withdrawal of Consent: You can withdraw consent for certain uses of your information
• Opt-out: You can unsubscribe from marketing communications at any time
• Complaints: You can file a complaint with the Privacy Commissioner of Canada if you believe we have mishandled your information

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Service records are typically maintained for seven years, while marketing contact information is retained until you opt out or we determine it is no longer relevant.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically.